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Excursion Reserving

Home » Royal Caribbean FAQ’s » Excursion Reserving

Do I have to go on a shore excursion? What else can I do?

You are not obligated to book an excursion with Royal Caribbean International in order to leave the ship. Public transportation is available at most ports. We suggest you visit your local library, bookstore or a pertinent website to determine where you would like to go.While onboard the ship, all guests will be advised as to when they should be back on board the ship prior to sailing. Generally, the ship’s all on board time is scheduled approximately 30 minutes prior to sailing; this time should be verified once on board and will be posted near the ship’s gangway. Kindly note that the ship will not wait for any guest faring on their own, as it is the guest’s responsibility to be onboard before the ship’s scheduled departure time.


Please be aware that we cannot offer any alternatives from Royal Caribbean International’s established excursion program. All Royal Caribbean International excursion programs are coordinated with reputable tour operators and include a comprehensive overview of the most popular sites of interest. Royal Caribbean International will not be liable for any loss, injury or damage to any person or property arising from guests choosing to tour the port on their own. Our excursions are an exciting, reliable way to enjoy the sights and activities our ports have to offer. If you choose to tour the port on your own, please use the same safety precautions you would in any urban or tourist area. We cannot validate or account for conditions that may not be suitable or safe for our guests.


Please keep in mind that some ports have visa requirements and restrictions that may prevent you for venturing off on your own.


Do I have to reserve my excursion with Royal Caribbean?


You are not obligated to reserve an excursion with Royal Caribbean International in order to leave the ship. Please be aware that we cannot offer any alternatives from Royal Caribbean International’s established excursion program. All Royal Caribbean International excursion programs are coordinated with reputable tour operators and include a comprehensive overview of the most popular sites of interest.


Royal Caribbean International will not be liable for any loss, injury or damage to any person or property arising from guests choosing to tour the port on their own. We cannot validate or account for conditions that may not be suitable or safe for our guests.


Please keep in mind that some ports have visa requirements and restrictions that may prevent you for venturing off on your own.


Please Note: Refunds for independent excursions will not be provided in the event of cancelled/missed ports.


Will I receive priority disembarkation if I reserve an independent excursion?


Excursions reserved independently from Royal Caribbean International will not receive preferred disembarkation. Guests with reservations on Royal Caribbean International excursions will be allowed off first and all designated guests thereafter. We cannot guarantee that guests with independent arrangements will disembark early. Please be guided accordingly.


Please Note: Refunds for independent excursions will not be provided in the event of cancelled/missed ports.


How do I search for excursions specific to my cruise itinerary?


Once you secure your individual reservation booking ID, you’re then able to choose your excursions for each of your ports of call. To pre-book an excursion or simply review the exact tours available during your specific sailing please follows these simple steps.


From the Royal Caribbean web site homepage, scroll to the right using the top 4th blue bottom of the screen under “Before You Board” and click on the “Shore Excursions” button, which will allow you access to the BROWSE or PURCHASE screen. Scroll down to “Shop For or Modify Excursions Now”. Use of the “Shop For or Modify Excursions Now” option will advise all details, including the tour departure time(s), as well as allow you to access your shopping cart for your specific sailing only.


Please make sure that the correct information [Last name, individual booking ID # [no extra spaces], and ship and sail date] is entered. System will not respond if invalid information is submitted. The system will access your cruise itinerary when you click “Submit”.


Please note that at this point you can also purchase Shore Excursions once you’ve reserved a cruise, received your cruise reservation number, and have made at least one payment toward your cruise, up to 4 days prior to cruise sail date.


When and how can I purchase Shore Excursions?


You can purchase Shore Excursions once you’ve reserved a cruise, received your cruise reservation number, and have made at least one payment toward your cruise. To shop for excursions, go to the Before You Board dropdown menu from the royalcaribbean.com homepage and select Shore Excursions. Click on the Shop For or Modify Excursions Now button and proceed accordingly. All available tours will be provided for your applicable sail date. If we are unable to provide you with available Shore Excursions at the time that you enter the purchase section of the site, you will be advised to come back to the website at a later date.

Can I reserve a Shore Excursions for guests traveling under a different reservation number from mine?


Yes, you can. You will need their reservation number to proceed with reserving their excursions. You can select to add guests from another reservation number when you log in or when you select an excursion.


After reading the description, you can find the available times on the next screen when you click on “Reserve Now”. The system will now bring up all guest name(s) within the booking. Under the “Select Guest” column, click/check each box corresponding to name of individual(s) who will be participating on the shore excursion. Click “Add to Cart”. Click “Continue” At this time you can also include guest from other cabins if you have their booking reservation number available.


What if all the Shore Excursions I'm interested in are already sold out?


Unfortunately, it does happen that some of the more popular Shore Excursions sell out. However, other guests also cancel their excursions from time to time. Therefore, check the website often. We recommend that you purchase all Shore Excursions as early as possible after reserving your cruise. A limited amount of space is reserved for sale onboard the ship.

How much time should I allow between excursions in a day?


It varies, based mainly on location. It is generally recommended that you allow at least an hour to get from one excursion to the next. When reserving excursions online on our website, the system will leave a 45-minute interval between the return of one excursion and departure of another excursion to account for unexpected delays. You will not be able to reserve excursions that fall within 45 minutes of each other as it is considered an overlap by our system.

How do I reserve golf tee times?


Golf excursions may be reserved online or onboard your cruise. It is important to note that golf courses and prices are subject to change. For tournaments, only certain dates will be available for prereserving online.

Are there different activity levels for Shore Excursions?


To assist guests in choosing their Shore Excursions, all tours have been graded according to the level of activity they entail. Please refer to the symbol(s), which is located at the bottom of each excursions title and appear within each excursion description. The symbol(s) represents Mild/Moderate/Strenuous.

How can I find out if a tour is too strenuous and more than I can handle?


To assist guests in choosing their Shore Excursions, all tours have been graded according to the level of activity they entail. Please refer to the symbol(s), which is located at the bottom of each tour title and appear within each tour description. The symbol(s) represents Mild/Moderate/Strenuous.

How can I obtain Shore Excursions accessibility information?


For guests with special needs, please send us your questions, desired excursions, along with your scheduled ship and sail date to [email protected]. Please allow 48 to 72 business hours for review and response.

What is the refund/cancellation policy in the event of inclement weather or unexpected circumstances?


Please see our Terms and Conditions page for detailed information regarding cancellation and refunds.


Please Note: Refunds for independent excursions will not be provided in the event of cancelled/missed ports.


What if I need to make changes to my Shore Excursions after the cut-off date?


In order to make any changes to your Shore Excursions after the cut-off date, you will need to visit the Shore Excursions/Explorations! desk once onboard the ship. In order to make any type of changes to your Shore Excursions after the cut-off date, you will need to consult with your Tour Director at the start of your Alaska Cruisetour. Available times offered for excursions of interest will be advised once onboard. Reservation forms will be available in your stateroom, at the Shore Excursions/Explorations! desk or during your Alaska Cruisetour. Some of our ships offer an interactive TV system, which allows you to reserve your excursions from the convenience of your stateroom.

Are there any special prices for children or seniors?


Unfortunately, we do not offer discounts. Where applicable, children’s Shore Excursions prices pertain to children 12 years of age and under. A parent or guardian must accompany guests under 18 years of age. We must adhere to any age restriction imposed by the tour operator, which is usually referenced within the excursion description.


Depending on the specific excursion, infants within a range on/or about ages 0 to 3 years old (unless tour specifies differently) must sit on parent’s lap (i.e. ‘lap babies’ – not occupying a seat) are free on Shore Excursions. Tour tickets are not issued but once onboard the ship, the Shore Excursions staff must be advised of the infant’s participation accordingly.


Shore Excursions pricing is directly linked into the reservation information. The Customer Service Department, (800) 529-6918, should be immediately advised of any guest age error existing within the reservation to ensure correct tour pricing.


How can I confirm my excursion reservation?


If you provided an e-mail address, you will receive a confirmation e-mail for your excursions. If you did not provide an e-mail address or you did not receive a confirmation e-mail, you may return to this site at any time to confirm your Shore Excursions reservation.


You may reconfirm at any time by accessing the Royal Caribbean website. Please use the “Shop For or Modify Excursions Now” option and make sure that the correct information [Last name, individual booking ID # [no extra spaces], ship and sail date] is entered. System will not respond if invalid information is submitted. Review the “Calendar” button and/or click “Order History” tab. You should be able to view all your “PAID” confirmed Shore Excursions on this page and request an email for a copy of your tours.


Can I reserve Shore Excursions through my Travel Professional?


Yes, your travel professional is equipped with the same information that you will find here and can help you decide which Shore Excursions are right for you.

Can tours be purchased by phone?


No, excursions cannot be booked over the phone.

Can I choose the language in which the excursion will be conducted?


All tours and excursions are typically conducted in English. For a pre-determined shore excursion to be provided in another language (i.e. Spanish, French, German and/or Italian), the required minimum of 25 guests must be met. Please contact the Shore Excursion office directly onboard the ship for further details. Please note that if we are unable to obtain a tour guide in your preferred language, your excursion will be conducted in English.

What if I can't access my reservation?


If you are encountering difficulties accessing your reservation, please contact a Customer Service agent for assistance at (800) 398-9819. Please note that this number can only assist with technical difficulties and cannot assist you in booking your tours over the phone

Why do I have to choose a Preferred Language?


By choosing a preferred language you are indicating that you would prefer your Shore Excursions to be conducted in that language. To make your experience a more pleasant and enjoyable one, Royal Caribbean International will try to obtain the necessary excursion guides to meet your language preference need. Please note that if we are unable to obtain a tour guide in your preferred language, your excursion will be conducted in English.

What if I don't have a Cruise Reservation Number?


You can always browse our Shore Excursions as a way to help you decide which of our exciting destinations you’d like to visit. However, in order to have a Cruise Reservation Number, you must first have reserved a cruise. If you have done so and still have not received a Cruise Reservation Number, please contact your Travel Agent or the person that assisted you with making your cruise reservation.

I did not receive an e-mail confirmation when I reserved my Shore Excursions. How can I confirm that Royal Caribbean processed my reservation?


If you did not receive an e-mail confirmation, you may return to this site at any time to confirm your Shore Excursions reservation.


You can access the reservation information by visiting the “Shop For or Modify Excursions Now” option, your Calendar or viewing your Order History. Then you can e-mail, fax &/or print your Calendar or Order History details as confirmation of your Shore Excursions reservation.


I am in the Shop For Or Modify Excursions Now section of the site. Why don't I see some of the Shore Excursions that I saw while I was browsing?


While browsing, you will be able to see all the Shore Excursions that are offered in that port of call. However, some excursions may not be available on the dates of your specific sailing. In order to view the excursions that apply to your sailing date, you will need to choose the Shop For Or Modify Excursions Now option and enter the appropriate information.

Can I purchase a Shore Excursion for the day I get off the ship?


Yes, in many ports of call Shore Excursions have been designed for guests with late flights. Please verify your flight time prior to reserving this type of excursion online.

Can I pay for Shore Excursions with more than one credit card?


Yes, you can pay with multiple credit cards. When you reach the billing section, simply select the option to pay with multiple credit cards and enter the required information.

Is there an Infant Price?


A Shore Excursions may reflect an infant at the price of zero. Depending on the specific excursion, infants within a range on/or about ages 0 to 3 years old (unless tour specifies differently) must sit on a parent’s lap. ‘Lap babies’ (not occupying seat) are free on Shore Excursions. Excursion tickets will indicate no charge within the confirmation summary. Once onboard the ship the shore excursion staff must be advised of the infant’s participation accordingly.

Why didn't I receive the requested fax confirmation of Shore Excursions purchased?


A guest requesting a faxed confirmation should please make sure that the correct and complete information is entered. We cannot process your request if invalid/incomplete information is submitted.



  • US/Canada guests should include area code & fax number.

  • International guests should include 011 then country code, city code and fax number.


Having problems viewing the site?


The problem may be with your computer’s…



  • Browser

  • Javascript


Your computer’s javascript must be enabled in order to provide functionality on our website. Your browser settings may require upgrading when you encounter difficulties accessing certain secure site pages. Please reference the Technical information available in the Technical information category of Frequently Asked Questions.


Groups: How can I book a group shore excursion request?


Group shore excursion requests may be submitted for groups of 40 guests or more to the email address: [email protected] or faxed to 305-579-0193.


For more information download our Group Shore Excursion pdf.


Groups: How does Royal Caribbean handle a group shore excursion request?


Once the group shore excursion request is submitted, we will contact our tour operator for the possibilities of customizing a shore excursion (private buses, private vessel, etc). Please note that the price of the shore excursion is subject to change from the published price.

Groups: Does Royal Caribbean offer discounts, complimentary tickets or commission on group shore excursion requests?


No, we do not.

Groups: How do I book group golf tee times?


Golf tournaments arrangement can be made for 40 guests or more to the email address: [email protected] or faxed to 305-579-0193. It is important to note that availability depends on the golf courses and prices are subject to change.

How do I remove another guest's reservation added to my reservation?


Once you have requested to add a guest from another reservation, they cannot be removed.

How do I cancel or change my Shore Excursions?


To cancel or change a Shore Excursions, select Shore Excursions from Before You Board menu, click Shop For Or Modify Excursions Now and log in. Then select the excursion you would like to cancel or change from the calendar or your order history.


You can check on the status of your Shore Excursions at any time. From the “Before You Board” section, select “Shore Excursions”. Use the “Shop for or modify shore excursions” button.


If you’ve made your reservation on this website, you can log in to your My Cruises account, click on your reservation and then click on the Cruise Planner tab. From there, you can select to view your calendar or select a specific item to reserve/purchase.


Shore Excursions are subject to cancellations or modification, depending on the number of guests participating. In the event of such changes we will try to give notice before the commencement of the excursion, if possible. Certain excursions have a minimum reservation requirement, or must be limited to a maximum number of participants, as prescribed by the local operator. Not all excursions described on our website may be available on all ships or during a particular sailing.


What are the Terms & Conditions for your Shore Excursions?


Please see our Terms and Conditions page for detailed information regarding cancellation and refunds.

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DigiMarCon Conferences are held in top luxury 5-star event venues across the world such as; Royal Caribbean Cruise Ships, Olympic Stadiums, Marina Bay Sands Expo & Convention Centre and Wynn, JW Marriott, Marriott Marquis, Hyatt Regency, InterContinental, The Westin, Renaissance, Hilton, Conrad, W, Sheraton, Loews and Sofitel Hotel properties. Discount hotel room rates at each venue hotel means no hassle getting to and from the venue each day.

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Attendees of DigiMarcon Conferences gain membership to an exclusive global Digital Marketing, Media and Advertising Community of over 500,000 worldwide subscribers to our award-winning digital marketing blog and over 100,000 members to the International Association of Digital Marketing Professionals (visit https://iadmp.org). This global community comprises of innovators, senior marketers and branders, entrepreneurs, digital executives and professionals, web & mobile strategists, designers and web project managers, business leaders, business developers, agency executives and their teams and anyone else who operates in the digital community who leverage digital, mobile, and social media marketing. We provide updates to the latest whitepapers and industry reports to keep you updated on trends, innovation and best practice digital marketing.

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The events industry has forever changed in a world affected by COVID-19. The health and safety of our guests, staff and community is our highest priority and paramount. The team at DigiMarCon is dedicated to ensuring a great experience at our in-person events, and that includes providing a safe, clean and hygienic environment for our delegates. Some of the key areas we have implemented safe and hygienic measures include;

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DigiMarCon has always been industry leaders of the Hybrid Event experience for years (a hybrid event combines a "live" in-person event with a "virtual" online component), no one needs to miss out on attending our events. Each DigiMarCon Conference can be attended in-person (with a Main Conference, All Access or VIP Pass) or online (with a Virtual Pass) giving attendees a choice for the experience they want to have. Attending virtually by viewing a Live Stream or On Demand enables participation by people who might be unable to attend physically due to travel or time zone constraints or through a wish to reduce the carbon footprint of the event. If you would like to meet the speakers, network with fellow marketing professionals at refreshment breaks, luncheons and evening receptions, check out the latest Internet, Mobile, AdTech, MarTech and SaaS technologies providers exhibiting then it is highly recommended to attend DigiMarCon in-person. As the largest Digital Marketing, Media and Advertising Conference series with events in 33 international cities worldwide, across 13 countries, there is bound to be a DigiMarCon Event near you to attend in-person if you can.

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Got questions? We have answers…

This page will answer many of the questions you may have about DigiMarCon Cruise 2025.

 


When and where is DigiMarCon Cruise 2025?

DigiMarCon Cruise 2025 takes place from July 7 to 14, 2019 onboard a 7 night Royal Caribbean Cruise on the ‘Mariner of the Seas’ Cruise ship. The cruise departs July 7, 2019 from New Orleans (Port Canaveral), Florida and cruises to 4 destinations in the Caribbean including; King′s Wharf (Bermuda) before returning back to Port Canaveral, Florida on July 14, 2019. Click here for travel details.

Royal Caribbean Cruise Terminal Address:
Cruise Terminal #10
9005 Charles M. Rowland Drive
Cape Canaveral, Florida

Directions:

From New Orleans International Airport:

  • Take Airport Exit 1A to SR 528 Beach Line Expressway East.
  • Remain on SR 528 East all the way to Port Canaveral.
  • Upon approaching the port area, follow the signs indicating Port Canaveral "A" Cruise Terminals.

From I-95:

  • From North or South on I-95 take the SR 528 Beach Line Expressway East.
  • Remain on SR 528 East all the way to Port Canaveral.
  • Upon approaching the port area, follow the signs indicating Port Canaveral "A" Cruise Terminals.

Parking Information:
Parking is available in the garage or open lot across from Cruise Terminal #10 for $15 USD per day (subject to change). Payment is made as you enter the facility in cash or Visa or Mastercard credit card.


What’s the Schedule?

Here’s the high-level schedule (note: all times are Eastern Daylight Time):

Sunday, July 7th, 2019
11:00am: Embarkation, Customs, Board Cruise Ship, Check-in
4:30pm: 7 night Caribbean Cruise Departs
6:00pm: Networking Dinner

Monday, July 8th, 2019
8:00am – 4:00pm: Free Time in CocoCay, Bahamas
6:00pm: Networking Dinner

Tuesday, July 9th, 2019
8:00am - 8:45am: Conference Center Opens
8:45am – 10:15am: DigiMarCon At Sea - Session 1
10:15am – 11:00am: Refreshments Break & Networking
11:00am – 12:30pm: DigiMarCon At Sea - Session 2
12:30pm – 1:30pm: Networking Luncheon
6:00pm: Networking Dinner

Wednesday, March 27th, 2019
11:00am – 7:00pm: Free Time in Costa Maya, Mexico
6:00pm: Networking Dinner

Thursday, March 28th, 2019
7:00am – 4:00pm: Free Time in Roatan, Honduras
6:00pm: Networking Dinner

Friday, March 29th, 2019
7:30am – 5:00pm: Free Time in Cozumel, Mexico
6:00pm: Networking Dinner

Saturday, March 30th, 2019
8:00am - 8:45am: Conference Center Opens
8:45am – 10:15am: DigiMarCon At Sea - Session 3
10:15am – 11:00am: Refreshments Break & Networking
11:00am – 12:30pm: DigiMarCon At Sea - Session 4
12:30pm – 1:30pm: Networking Luncheon
2:00pm – 4:00pm: TECHSPO At Sea
6:00pm: Networking Dinner
9:00pm – 11:00pm: Farewell Cocktail Party

Sunday, March 29th, 2019
6:00am: Disembark Cruise in Port Canaveral, Florida


How much does it cost to attend DigiMarCon Cruise 2025?

For more information about pricing and the different passes available please click here.


What is included in the All Access Pass registration fee?

Your completed All Access Pass registration provides you the following:

  • Conference Bag
  • Daily Reserved Group Dining in Main Dining Room
  • Group Discounted Royal Caribbean Cruise Package Rates
  • All General Sessions
  • TECHSPO At Sea Access
  • Farewell Cocktail Party


How do I register? Register now!

Full registration information is available here.


What forms of payment are accepted?

The following forms of payment are accepted: American Express, Visa, MasterCard, and PayPal. Payment is required to complete your registration.


Is there a group discount?

Absolutely! Bring as many colleagues as you’d like! Register FOUR or more people from the same company simultaneously to receive $200 discount off the prevailing registration price for each member of your group.

There are just a few simple Group Registration rules:

  • All registrants must be employed by the same company.
  • All members of the team must be registered at the same time. Discounts will not be applied retroactively.
  • You must pre-register to take advantage of these rates, which will not be offered on site.
  • Group Registration Rates cannot be combined with any other offers.

More details about Group Rates here.


Are there academic, government, nonprofit or military discounts?

Academic, Government, Military & Non-Profit discount rates at DigiMarCon Cruise 2025 apply to current full-time employees of academic institutions, federal, state or local government agencies, international government agencies, active military and non-profit organization employees only.

More details about Discount Rates here.


What is the dress code?

Attire is business casual for all events, including the evening events. We do recommend bringing a sweater or light jacket with you since personal preferences vary regarding room temperature.


Can I bring a guest to the conference and networking events?

All attendees at the conference and networking events must be registered attendees who purchased tickets.


Can I send a substitute in my place?

You may send a substitute in your place at any time. All such requests must be submitted by email to registration[at]digimarcon.com (replace at with @). Only requests made by the original registrant will be honored.


What is the refund policy?

You may cancel your participation in DigiMarCon Cruise 2025 at any time, but please be aware of the following cancellation policy listed below.

Registration cancellations received 90 days prior to the Cruise incur a 25% processing/administrative fee. Refunds will be issued within 30 days after event. If you must cancel for any reason, notify our registration department by 90 days prior to the Cruise. Cancellations less than 90 days prior to the Conference are non-refundable. Substitutions allowed prior to 90 days prior to the Cruise with written or Faxed authorization only. No substitutions less than 90 days prior to the Cruise. Cancellations less than 90 days prior to the Cruise are non-refundable for any reason, including, but not limited to, failure to use DigiMarCon credentials due to illness, acts of God, travel-related problems, acts of terrorism, loss of employment and duplicate purchase. DigiMarCon will not issue refunds for badges that have been revoked.

Unused registrations/applications have no monetary value and cannot be credited to future years or events. DigiMarCon will not issue refunds or credits due to failure to redeem a discount coupon during the registration process. Discounted prices are based on the date payment is received in the DigiMarCon office. Reselling DigiMarCon Cruise 2025 registrations is not permitted.


I live outside of United States, do you accept attendees from other countries?

Yes, international attendees are welcome at each of our conferences.


I live outside of United States and my country requires a Visa to visit United States, can DigiMarCon prepare an invitation letter for me to attend the conference for Visa Processing purposes?

Yes, this is often requested for International Attendees. After you have registered, send a letter request email to [email protected] and provide your address, company name, company title and passport information to be included in the invitation letter.


I live outside of United States and my country requires a Visa to visit United States, if my Visa Application is declined will I get a refund?

You can request a cancellation at any time. Refer to our refund policy for refund eligibility criteria.


What networking activities are associated with DigiMarCon Cruise 2025?

A full list of the official networking functions are available here.


Will I receive event updates?

Yes, DigiMarCon will send emails periodically to update you on the agenda, event happenings and logistics. Please make sure that the email address registration[at]digimarcon.com (replace at with @) is in your safe senders list to ensure you are receiving all important event information.


How can I submit to speak at DigiMarCon Cruise 2025?

Sorry but our Call for Speakers for general sessions is now closed. All speakers will be notified of acceptance before January 31, 2019, if you have any questions please e-mail: info[at]digimarcon.com (replace [at] with @). There are a limited number of sponsored keynote speaking spots still available during the conference. Please contact Aaron Polmeer, aaron[at]digimarcon.com (replace at with @), if you are interested in this opportunity.


Can I record what is presented at DigiMarCon Cruise 2025?

Sessions may be audio recorded without special permission for personal use only. They cannot be placed online or transmitted to others without permission.

Sessions may be videoed only with special permission for personal use and also cannot be placed online or transmitted to others. Short audio and video clips may be used for blogging and press coverage of sessions. As a general guide, non-contiguous clips of one minute or less should be used. Contact us if you need guidance about longer clips.


How can we sponsor DigiMarCon Cruise 2025?

Complete the sponsorship inquiry form here for more details on sponsorship, exhibiting and advertising opportunities at DigiMarCon Cruise 2025.


Do you have an affiliate program?

Yes we do. Become a DigiMarCon Affiliate and earn commission on every completed registration referred by your efforts. Click here for details.


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DigiMarCon Cruise - Inquiries

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